Shipping & Taxes

Processing time
Please allow 2-3 days for processing. Shipping times vary based on your country. Average shipping time 4 -12 days.
Processing times for custom orders will be worked out when the request is made for the item.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I a not responsible responsible for delays due to customs.

Payment Options

1. Bank Deposit:

  • Over the Counter
  • Via online banking

1. Credit Card

For customers based in Trinidad and Tobago the exchange rate : $1.00 USD to  $7.00 TTD

N.B that your payment information is kept secure.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 7 days of purchase
The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
Please contact me if you have any problems with your order via email @ simplycrochet1@gmail.com or 1 -868 -725-7852.

FAQ

  1. Requests for custom orders can be made  in the order notes during checkout.
  2. All details with respect to the items will be finalized and the cost of the item will be calculated and provided in advance of making the item.
  3. Once the item is completed a private listing will be created.
  1. Crochet items should be stored in bags to prevent them from accumulating dust and becoming discoloured.
  2. The items can be washed in warm water by hand.
  1. An approximate size of each item is provided.
  2.  Sizing details for custom or personalized orders will be worked out after the order is placed.