Shipping & Taxes

Processing time
1. Please allow 1-5  working days for processing and 4 -12 days for shipping. ( N.B. 12 days is the maximum time for delivery delays due to COVID 19)

2. Processing times for custom orders will be worked out when the request is made for the item.

Customs and import taxes
1. Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.

Payment Options

1. Bank Deposit:

  • Over the Counter
  • Via online banking

For customers based in Trinidad and Tobago the exchange rate  is: $1.00 USD to  $7.00 TTD

2 .Credit Card

3. Payoneer

N.B . your payment information is kept secure.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations:

1. Contact me within: 14 days of delivery
2. Ship items back within: 30 days of delivery
3. Request a cancellation within: 7 days of purchase
4. The following items cannot be returned or exchanged. Unless these items arrive defective or damaged, I can’t accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return
1. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
2. Please contact me if you have any problems with your order via email @ simplycrochet1@gmail.com or 1 -868 -725-7852.

FAQ

  1. Requests for custom orders can be made by sending an email to simplycrochet1@gmail.com . In the email you should include:
    • The name of the item you would like to order
    • The preferred colour (s)
    • Sizing information if required
  2. All details with respect to the item will be finalized and the cost of the item will be calculated and provided in advance of making it.
  3. Once the price is agreed, a custom listing will be done. The link for this listing will be sent via email.
  4. Work on the order will begin when payment is made.
  1. Crochet items should be stored in bags to prevent them from accumulating dust and becoming discoloured.
  2. The items can be washed in warm water by hand.
  3. Follow the additional care instructions that are provided with each item.
  1. An approximate size of each item is provided.
  2. Sizing details for custom or personalized orders will be worked out when the order is placed.